Old Navy Shipping and Returns Guide: Your Ultimate Resource for Seamless Shopping

Introduction

Navigating the world of online shopping can be a breeze with the right guidance, especially when it comes to a popular brand like Old Navy. In this comprehensive guide, we'll delve into Old Navy's shipping and returns policies, ensuring you have all the information you need for a hassle-free shopping experience. Whether you're a seasoned shopper or a novice exploring the realm of online fashion, this guide is tailored just for you.

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Shipping Options and Prices

Basic Shipping (5-7 Business Days)

• Non-Members: $7
• Members (Under $50): $7
• Core/Enthusiast Rewards Members (Over $50): Free
• Icon Members: Free

Standard Shipping (3-5 Business Days)

• Non-Members: $9
• Members (Under $50): $7
• Core/Enthusiast Rewards Members (Over $50): Free
• Icon Members: Free

Express Shipping (2-3 Business Days)

• Non-Members: $17
• Members: $17
• Core/Enthusiast Rewards Members: $17
• Icon Members: Free

Priority Shipping (1-2 Business Days)

• Non-Members: $25
• Members: $25
• Core/Enthusiast Rewards Members: $25
• Icon Members: $25

Notes:

• Actual delivery times and costs are subject to change.
• Items sold and shipped by third-party sellers ship free.
• Made-to-order items may be sent by white glove delivery. Check your order details for more information.

Shipping Policies

Basic Shipping

• Delivery Time (Non-Peak Times): 5-7 business days
• Available Where: All U.S. states
• P.O. Box Delivery: Yes
• US Territories: America Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands
• APO and FPO Delivery: Yes, allow 14 business days
• Order Placed Before 3 pm ET Mon-Fri: N/A
• Order Placed After 3 pm ET Mon-Fri or on Weekends or Holidays: N/A
• Perfumes and Colognes: Eligible for shipment

Standard Shipping

• Delivery Time (Non-Peak Times): 3-5 business days
• Available Where: All U.S. states
• P.O. Box Delivery: Yes
• US Territories: America Samoa, Guam, Northern Mariana Islands, Puerto Rico, and the US Virgin Islands
• APO and FPO Delivery: Yes, allow 14 business days
• Order Placed Before 3 pm ET Mon-Fri: N/A
• Order Placed After 3 pm ET Mon-Fri or on Weekends or Holidays: N/A
• Perfumes and Colognes: Eligible for shipment

Express Shipping

• Delivery Time (Non-Peak Times): 2-3 business days
• Available Where: Continental United States only
• P.O. Box Delivery: N/A
• US Territories: N/A
• APO and FPO Delivery: N/A
• Order Placed Before 3 pm ET Mon-Fri: Arrives in 2-3 business days
• Order Placed After 3 pm ET Mon-Fri or on Weekends or Holidays: Arrives in 3-4 business days
• Perfumes and Colognes: May not be eligible for this shipment method

Priority Shipping

• Delivery Time (Non-Peak Times): 1-2 business days
• Available Where: Continental United States only
• P.O. Box Delivery: N/A
• US Territories: N/A
• APO and FPO Delivery: N/A
• Order Placed Before 3 pm ET Mon-Fri: Arrives next business day
• Order Placed After 3 pm ET Mon-Fri or on Weekends or Holidays: Arrives in 2 business days
• Perfumes and Colognes: May not be eligible for this shipment method

Additional Notes:

• Expedited delivery to rural and remote locations may require an additional 1-2 business days.
• Art cannot be shipped to Alaska nor Hawaii.
• Items sold and shipped by third-party sellers may not have the same shipping options available.
• Made-to-order items may be sent by white glove delivery. Check your order details for more information.

International Orders

Oldnavy.com in the United States doesn’t ship outside the country. For international orders, visit the specific country links provided on the Old Navy website. If you have any questions, reach out to customer service. You can explore the international site or check the list of included countries.

Shopping Tips

If you're shopping for several people and want to ship items to different addresses, follow these steps:

1. Use the "Save for Later" feature in your shopping bag.
2. When ready to purchase, go to checkout.
3. Identify items for the first address, then click "Save for later" for the remaining items.
4. Complete your purchase for the first set of items.
5. Repeat the process for the saved items.

Return Policy

Eligibility for Returns or Exchanges

To ensure items are eligible for returns or exchanges, they must be in their original condition: unwashed and unworn. Final sale items, damaged, or defective items may have specific return guidelines. Perfumes, colognes, swimwear, and masks may have restrictions.

Return Shipping and Timelines

• Return Shipping Fee: Free
• Exchange Shipping Fee: Free
• Return/Exchange Timeframe: Within 30 days of the delivery date.

Refund Process

For a refund, proof of purchase is required: the shipping confirmation email or the original credit card used for the purchase. Gift returns follow specific guidelines based on the presence of a gift receipt or invoice.

Special Return Cases

• Store Items by Mail: No
• Returning Final Sale Items: Not eligible
• Returning Items from One Brand in a Different Brand’s Store: No
• Items Purchased with Rewards: Conditions apply

Extended Policies

• Back to School Uniform Guarantee: Extended return policy up to 1 year for specific items.
• Extended Holiday Returns: Items purchased between Oct 15 and Dec 24, 2023, can be returned through Jan 15 the following year.

Refunds and Credits

Most refunds are made in the form of the original payment. For exchanges, the item is returned first, followed by a second transaction to complete the exchange.

Conclusion

Armed with this Old Navy Shipping and Returns Guide, you can confidently navigate the world of online shopping. From understanding shipping options to mastering the return process, you're equipped to make the most of your Old Navy shopping experience. Don't forget to check for Old Navy Discount Codes, Old Navy Discount Coupons, and take advantage of ongoing Old Navy Sales for extra savings!

Explore More Offers: Visit our website to explore a wide range of products and avail of exciting discounts across various categories. Happy shopping!