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ADOR Shipping and Returns Guide: A Comprehensive Review


Navigating the World of ADOR: A Shipping Adventure

Shopping for Men and Women Clothing at ADOR is an exciting venture, but understanding the shipping and returns process is crucial for a seamless experience. Let's dive into the intricacies of ADOR's shipping and handling procedures.

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Global Shipping Made Easy

At ADOR, we pride ourselves on being a global procurement company, shipping products worldwide from our network of warehouses. To ensure prompt delivery, your order may be dispatched from the warehouse closest to your country. In the rare event that your desired item is out of stock at that warehouse, fret not – we swiftly relocate it to another and ship it from there.

Rest assured, our dedicated team conducts meticulous product inspections to maintain the highest quality standards. We collaborate with various shipping carriers, offering multiple shipping options tailored to different regions. Here's a breakdown of delivery times:

  • Postal Service (No Tracking):

    • Brazil, Russia, Italy, Argentina, Chile, Mexico: 15-35 business days (20-45 during peak season)
    • All Other Countries: 10-20 business days (15-30 during peak season)
  • Expedited Express:

    • Worldwide (excluding Russia, Brazil & Greece): 3-5 business days

Unraveling Customs and Additional Fees

For international shipments, be aware of potential VAT, taxes, customs duties, or fees imposed by your destination country. These charges are the recipient's responsibility, as customs and taxation policies vary. Unfortunately, we can't estimate these costs, but you can check your Checkout section for VAT details.

To ease the customs process, ADOR provides Duty & Tax Insurance. If you opt for this service and are charged a tax fee upon delivery, we'll refund 100% of the fee. Remember, this refund is applicable only if you've purchased the insurance.

Shipping Insights: Navigating the ADOR Way

When it comes to the ADOR shopping experience, understanding the intricacies of shipping is key. Let's delve deeper into the shipping dynamics that set ADOR apart.

Global Procurement, Local Delivery

ADOR takes pride in being a global procurement company with an extensive network of warehouses. This global approach ensures that your order is shipped from the warehouse nearest to your country, optimizing delivery times. In the rare event that a product is out of stock at one warehouse, ADOR seamlessly relocates it to another, ensuring your order is processed promptly.

Thorough Quality Checks

Before your order embarks on its journey, rest assured that ADOR's dedicated team conducts thorough inspections of all products. This commitment to quality ensures that you receive items that meet the highest standards, reflecting ADOR's dedication to providing an exceptional shopping experience.

Collaboration with Shipping Carriers

ADOR collaborates with various shipping carriers to provide you with multiple shipping options tailored to different regions. From standard postal services to expedited express delivery, ADOR aims to cater to diverse needs. Here's a closer look at the shipping methods:

  • Postal Service (With and Without Tracking): Tailored delivery times for specific regions, ensuring flexibility for customers worldwide.
  • Expedited Postal and Priority Line: Accelerated delivery options for regions like Russia, Brazil, Latin America, and the United States.
  • Expedited Express: A worldwide option (excluding Russia, Brazil, and Greece) promising swift delivery within 3-5 business days.

Additional Fees and Customs Considerations

It's essential to be aware of potential additional fees and customs duties involved in international shipping. VAT, taxes, customs duties, and other fees may be levied by your destination country, and these are the responsibility of the recipient. While ADOR can't estimate these charges due to varying customs policies, the Checkout section provides visibility on VAT inclusion.

Duty & Tax Insurance

For certain purchases, ADOR offers Duty & Tax Insurance, providing peace of mind for potential tax fees. If you opt for this insurance and are charged a tax fee upon delivery, ADOR refunds 100% of the fee. It's a valuable service that adds an extra layer of protection to your international shopping experience.

Expedited Express: A Swift Choice

If time is of the essence, consider the Expedited Express option, offering a remarkably short delivery window worldwide (excluding specific regions). This expedited service ensures that your coveted items reach you within 3-5 business days, adding a touch of urgency to your fashion-forward desires.

In essence, ADOR's shipping process is designed with your convenience in mind. From global procurement strategies to collaborations with trusted carriers and a commitment to quality, ADOR aims to make your shipping experience as seamless and efficient as possible. Happy shopping!

The ADOR Return Policy: Your Satisfaction Guaranteed

Despite our best efforts, there might be instances when you wish to return an item. ADOR's return policy is designed to cater to your needs. Here's a breakdown:

Returnable Items

  1. Faulty, damaged, or soiled items: Return within 30 days.
  2. Incorrect size/color: Return within 30 days.
  3. 14 Days No Reason Return: Return within 14 days for a refund of the item price (return shipping fees apply).

Return Conditions

  • Items must be in original packaging with tags.
  • Items must be in brand new condition (unwashed, unworn, unused, unaltered).
  • Special conditions apply for women's swimwear.

Non-Returnable Items

We cannot accept returns under the following conditions:

  • Items outside the warranty timeframe.
  • Washed, worn, used, tag-removed, or misused items.
  • Items under the Sleep & Lounge category for customer's reasons.

Before Making a Return Request

Ensure you've received the package before making a return request. If you refuse delivery or fail to pick it up, our Customer Service may not handle your return.

Return Address and Process

To return products, submit a "Return or Exchange" ticket to customer service for the correct return address. Do not use the address on the shipping label. Remember:

  • Confirm package receipt before initiating a return.
  • We don't provide Return Label service.
  • All claims require justifications such as photos or videos.

Trackable Packages Inquiry Period

For any tracking concerns, contact customer service within the specified inquiry period:

  • Expedited Express: 30 days
  • Expedited Postal/Priority Line/Economy Air: 60 days
  • Postal service - tracking: 90 days

Explore the World of ADOR Discounts!

As you embark on your ADOR shopping journey, don't forget to check for exciting deals like "ADOR Discount Codes," "ADOR Discount Coupons," and "ADOR Sale." Your exploration doesn't end here – uncover various other products and discounts to enhance your shopping experience. Happy shopping!


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