FAQs Shipping returns

Wig.com Shipping and Returns Guide: Your Ultimate Resource for Hassle-Free Shopping


Unveiling Beauty at Unbeatable Prices

When it comes to achieving the perfect look, Wig.com has you covered. Specializing in wigs and hairpieces for women, Wig.com offers an extensive range of styles to cater to every taste and need. From straight to curly, short to long, and synthetic to human hair wigs, they've got it all.


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Navigating Shipping & Processing: Your Options Unveiled

Understanding the shipping and processing details can make your shopping experience smoother. Here's a breakdown of the options available:

U.S. Standard Delivery:

  • Available in the continental United States.
  • Delivery within 5-7 business days for in-stock items.
  • Various shipping charges based on order total.

U.S. 2-3 Day Delivery:

  • Add $15.99 to standard shipping.
  • Delivery within 2-3 business days for in-stock items.

U.S. Overnight Delivery:

  • Add $35.99 to standard shipping.
  • Next business day delivery for in-stock items (limited zip codes).

Canadian Delivery:

  • Delivery within 10-15 business days.
  • Different tax rates based on the province.

International Delivery:

  • Shipping cost of $74.95 for the first item and $15 for each additional item.
  • Delivery within 15-20 business days.

Remember, orders outside the U.S. and Canada may incur additional charges upon delivery.

Easy Exchanges & Returns: Your Satisfaction Guaranteed

Your satisfaction is a top priority for Wig.com. Here's everything you need to know about exchanges and returns:

Return Policy:

  • Exchange or return within guidelines for unworn items.
  • $9.95 + $1.00 per item deducted for using the easy-return label (U.S. orders only).

Holiday Return Policy:

  • Wigs purchased between 11/15/23 - 12/25/23 can be returned or exchanged until 1/15/24.

Returns and Exchanges Timeline:

  • Different timelines for Paula Young® and Especially Yours® wigs, Select Brands, and Clearance Items.

Select Brand Exchanges & Returns: Additional Guidelines

For Select Brand items, there are specific rules to follow:

Select Brand Exchanges:

  • Fill out the online Exchange Authorization Form.
  • Exchange within 21 days with an Authorization Number.

Select Brand Returns:

  • All clearance wigs may be returned within 21 days for exchange or merchandise credit only.

Important Restrictions & Considerations

Be aware of these essential points:

  • All wig returns will be inspected, and items not in pristine condition won't be processed.
  • Certain items, like wig accessories and clearance items, have specific return restrictions.
  • Items shipped to Canada and internationally are usually final sale.

Seamless Process & Quick Refunds

To ensure a smooth experience:

  • Exchanges and refunds typically processed within 5 business days.
  • Keep all shipping receipts and tracking information for reference.
  • Note that customers who don't accept delivery may incur restocking fees.

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