Navigating the Beauty Wonderland

Welcome to Violet Grey – your ultimate destination for premium beauty products. As we embark on this journey, let's explore the shipping and return policies that ensure your beauty experience is nothing short of extraordinary.

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Shipping Across the Stars

Where Does Violet Grey Ship?

Violet Grey currently caters to beauty enthusiasts across the fifty United States, excluding P.O. boxes. While international shipping is not on the palette yet, adventurous souls can use a freight-forwarding company, though it comes with its own set of cautions.

Tracking Magic: How Do I Track My Order?

Once your beauty treasures set sail, a tracking number shall grace your inbox, leading you to the enchanted path of monitoring your package online.

Swift as a Beauty Brush: How Quickly Will My Order Arrive?

Choose between standard Economy or Express shipping options. Our diligent elves aim to process and dispatch your order within 24 hours, with exceptions during promotions or high order volumes. Check your shipment tracking link for the latest updates and reach out to our Client Services for additional assistance.

Rates that Sparkle

What Are Violet Grey's Shipping & Handling Rates?

Dive into the beauty sea with our current shipping rates:

• Economy: $8.00 (Complimentary on orders over $50) – Arrives in 3-7 business days
• Express: $11.95 – Swiftly delivered in 2 business days

Navigating Hazards in Beauty

Decoding Hazmat: What Is a Hazmat Product?

Some beauty treasures, like pressurized spray cans or fragrances, are considered hazardous materials. These gems can only embark on the Ground shipping route, complying with air transport regulations. Unfortunately, restricted items cannot venture to Alaska or Hawaii.

Returning with Grace

The Return Ballet: What Is the Return Policy?

Confidence in your beauty choices is our melody. If a beauty treasure falls short of your expectations, our return policy welcomes unused or gently used items within 28 days of delivery. Keep in mind, no refunds dance their way to items designated as Final Sale.

Hazmat Hoopla: Returning Hazardous Items

Some beauty gems are hazmat wonders. If you spot a flame symbol in a diamond shape on the packaging, you've found one. Reach out to our customer service team at [email protected] for a smooth return journey.

The Ritual of Returns: Simple Steps

1. Sign in to 'My Account' at violetgrey.com.
2. Navigate to 'Orders & Returns', find your order, and select 'Initiate Return'.
3. Choose the item(s), reason, and return details. Opt for "Drop off" and print the airway bill label.
4. Seal your beauty treasures in a box, affix the label, and drop it off at a UPS location.
5. Await the beauty encore – your funds returned to the original form of payment within 14 days.

Exploring Beauty Beyond

As we conclude our journey through Violet Grey's shipping and return wonderland, explore more beauty treasures on our site. Avail exclusive discounts and discover a world where beauty knows no bounds.

Embark on your beauty adventure at Violet Grey and discover a realm where every product tells a tale of elegance and allure.