FAQs Shipping returns

Tomboy X Shipping and Returns Guide: Your Ultimate Companion to Comfortable Undies


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Navigating the Tomboy X Shipping Maze

At Tomboy X, we understand the urgency of delivering the perfect pair of comfy undies to your doorstep. Our shipping process is designed to be seamless and efficient, ensuring that you receive your TomboyX gear as quickly as possible. Let's dive into the details!

Shipping Options for Orders in the US

Choosing the right shipping method is crucial, and we've simplified the process for you. At checkout, pick your preferred shipping option, and we'll take care of the rest. Once your order leaves our warehouse, we'll provide a tracking link so you can monitor its journey until it reaches your door.

  • Standard Shipping: 5-7 business days via DHL/USPS
  • Express Shipping: 3-4 business days via DHL/USPS

Keep in mind that the estimated delivery date is not a guarantee, but we strive to meet expectations. In case of any changes to your order or shipping details, we'll notify you promptly.

For more information on international shipping, check out our International FAQ page. If you have further queries, reach out to [email protected], and our Customer Support team will respond within 24 hours.

Making Returns and Exchanges a Breeze

Love at First Wear Guarantee

If it's your first time ordering underwear from us, here's a special offer you can't miss – our Love at First Wear Guarantee. Try on your initial pair of TomboyX undies risk-free to find your perfect fit. If, within 45 days, you're not in love with your first pair, email [email protected], and we'll either refund you or provide store credit – no need to return the item.

This guarantee applies to individual pairs of underwear, excluding multipacks, apparel, bras, or swimwear.

Return Policies Made Simple

A Hassle-Free Return Process

Once your Love at First Wear Guarantee is utilized, returns and exchanges for any item (except final sale items) are accepted within 30 days after we fulfill your order. The items must be unwashed, undamaged, and in their original packaging.

  • Underwear items must be unworn to be eligible for return or exchange.
  • Bras, swimwear, loungewear, and other items can be tried on and are eligible for return or exchange.

After the carrier scans in your return and it's on its way back to us, your refund, store credit, or exchange order will be processed automatically.

First-time order? Hold on! To use Love at First Wear, email [email protected]. Initiating a return voids this guarantee.

Navigating the Final Sale Policy

Subtitle: Choose Wisely, Shop Carefully

All final sale products are non-returnable or exchangeable unless required by law. Make sure to review product descriptions carefully before purchasing. Though certain scenarios may warrant a replacement or store credit, this is subject to circumstances and availability. Our final sale policy doesn't override your rights under applicable US laws, and we reserve the right to modify it at any time.

International Returns Unveiled

Global Comfort, Global Responsibility

Our Love at First Wear Guarantee extends to international customers. However, they are responsible for all shipping charges related to returns. International orders are not eligible for exchanges, but once your return is delivered, we'll issue a return or store credit for your purchase.

If you encounter any issues with your TomboyX underwear, let us know by sending an email to [email protected]. We pour our heart and soul into our products and strive to provide the best quality underwear.

Explore More with Tomboy X Discounts

As a token of appreciation, explore Tomboy X Discount Codes, Tomboy X Discount Coupons, and ongoing Tomboy X Sales to make your next purchase even more delightful. Unveil a world of comfort with our diverse range of products, and don't miss out on the exclusive discounts waiting for you.

In conclusion, your journey with Tomboy X is not just about underwear; it's about embracing comfort and confidence. Order your perfect pair today!

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