FAQs Shipping returns

Johnston & Murphy Shipping and Returns Guide



Get Free Shipping


Discover Effortless Shipping with Johnston & Murphy

Shopping for shoes should be as enjoyable as slipping into a new pair. With Johnston & Murphy, your footwear journey is not just about style and comfort; it's also about convenience. Here's a comprehensive guide to Johnston & Murphy's shipping and returns, ensuring your shoe-shopping experience is seamless from start to finish.

Standard Ground Shipping: A Reliable Choice

For those who can't wait to step into their new shoes, Johnston & Murphy offers Standard Ground Shipping, delivering your order in 4 to 7 days. J&M Insiders enjoy the added perk of free Ground shipping on every order. No need to worry about deliveries on holidays – just the perfect pair, arriving at your doorstep.

Express Orders for the Impatient Shopper

If patience is not your virtue, opt for Express Orders with FedEx 2 Day or Next Day Air. Place your order before 12:00 PM CST Monday through Thursday to ensure swift processing. Orders placed over the weekend? No worries – they'll be processed on Monday. Please note that delivery times depend on the chosen method.

Shipping Charges Made Simple

Johnston & Murphy simplifies shipping charges based on your order total. Spend under $100, and shipping rates range from $7.95 to $19.95. Exceed $100, and Ground shipping becomes free. Planning to expedite? FedEx 2-Day Air and Next Day Air options are available at reasonable rates.

Shipping Logistics: What You Need to Know

Your order might be shipped in multiple packages, but fear not – no additional charges. FedEx Ground is the norm, but remember, they don't deliver to PO Boxes. Johnston & Murphy ships exclusively to the continental US, Alaska, Hawaii, and APO/FPO addresses. APO/FPO orders? They're shipped via USPS.

Hassle-Free Returns and Exchanges

Every Johnston & Murphy product is backed by a 170-year tradition of excellence, ensuring you feel confident with your purchase. Unhappy with your buy? Enjoy free returns and exchanges within 90 days of the sale date. J&M Insiders get an extended window of 365 days. Plus, they can opt for the Wear Test – try any item for 60 days, and if unsatisfied, return or exchange for a full refund.

How to Initiate Returns and Exchanges

  1. Return by Mail - Free & Easy Online Returns: Click on the Return Online Portal, start your return, and print a prepaid return label. No order number? Contact Customer Experience at 800.424.2854 for assistance.

  2. Return in Store: Visit any Johnston & Murphy retail store for hassle-free returns. Please note, Affirm orders cannot be returned to retail stores.

  3. Retail Store Purchases: Items from J&M Retail or Factory stores can be returned in stores or by mail. Download the Return/Exchange Form, or contact Customer Experience at 800.424.2854 for a return label.

The Return Journey

Ship your returns to: Johnston & Murphy Return Goods Department 1501 Winchester Highway Fayetteville, TN 37334

Returns are processed within 10-14 business days of receiving the package in their warehouse.

Explore More with Johnston & Murphy Discount Codes and Sales

Ready to explore more than just shoes? Unlock exclusive Johnston & Murphy Discount Codes and Coupons for exciting savings. Don't miss out on the Johnston & Murphy Sale section for fantastic deals. Elevate your style with Johnston & Murphy, where every step is a statement.

Explore Johnston & Murphy Discounts

Subscribe to our Newsletter

Sign up for free and be the first to get notified about new posts.