FAQs Shipping returns

Unveiling GEM & HARMONY Shipping and Returns Guide


Your Complete Handbook for Hassle-Free Shopping

Welcome to the GEM & HARMONY Shipping and Returns Guide – your go-to resource for navigating the seamless world of ordering and returning in the vibrant realm of jewelry and fashion. This beginner's guide will walk you through the shipping policies, delivery times, and the hassle-free return process. Let's embark on a stress-free shopping journey with GEM & HARMONY!


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Shipping Policy: A Symphony of Choices

GEM & HARMONY offers an array of shipping options tailored to meet your needs. From Standard to Express Overnight, they've got it all covered.

Cut-Off Dates for Guaranteed Christmas Delivery

To ensure your Christmas surprises arrive on time, note the cut-off dates:

  • Standard Delivery: December 18th, 2023, 10:00 AM
  • Expedited Delivery: December 19th, 2023, 11:00 AM
  • Express Delivery: December 20th, 2023, 11:00 AM
  • Express Delivery (for last-minute shopping): December 21st, 2023, 2:00 PM

Approximate Delivery Times and Costs

Choose the method that suits you best:

  • Standard: $1.95, 3-7 Business Days
  • Expedited: $9.95, 2-5 Business Days
  • Express: $14.95, 2-3 Business Days
  • Overnight: $29.95, 1-2 Business Days
  • Canada Post (Canada): Extra $7.95, 6-10 Business Days
  • FedEx (Alaska-Hawaii): Extra $12.95, 5-7 Business Days

Customized Jewelry Orders

Patience is a virtue – customized jewelry orders take a minimum of 2 weeks before they're shipped out. Orders received after 2:00 PM EST will be processed the following business day.

Shipping Methods with GEM & HARMONY

GEM & HARMONY proudly delivers through FedEx, UPS, and USPS, applying shipping methods after a processing time of up to 1 business day. Let's explore the options:

  1. Standard Shipping: $1.95, 4-8 Business Days.
  2. Regular Shipping: $9.95, 3-7 Business Days.
  3. Express Shipping: $14.95, 2-3 Business Days.
  4. Express Overnight: $29.95, 1-2 Business Days.

Additional Considerations

Certain locations may require an extra 5-10 Business Days for delivery, including Alaska, Hawaii, FPO, or APO addresses. Canadian orders have a flat fee of $8.95 US, plus $7.95 US for handling. Alaska and Hawaii have a $12.95 surcharge on all shipping methods.

Shipping Items with Different Availabilities

For orders with out-of-stock items, the entire order ships together. Advanced Order Items take 1-4 Weeks for processing.

Shipped for Your Protection

GEM & HARMONY insures and registers all items for their full value. A signature is required upon delivery, and P.O. Box addresses are a no-go.

Order Confirmation and Tracking

Once your order is placed, an order confirmation with a tracking number will be sent via email. Keep an eye on your delivery's progress.

Return Policy: Easy and Hassle-Free

GEM & HARMONY understands that not every purchase is a perfect fit. Here's a quick guide to their return policy:

How to Return an Order

  1. Obtain the Return Authorization Number: Click on Customer Service, select 'Return Authorization Form,' and follow the instructions.
  2. Package Your Return Securely: Include the return form, packing slip, and other materials sent by GEM & HARMONY. Avoid indicating luxury items on the package.
  3. Shipment and Insurance: Opt for a secure courier service like FedEx, track your package, and choose signature confirmation. Insure your package for added protection.

Return Process

Returns take about 7 business days to process. GEM & HARMONY refunds the item cost, excluding shipping, handling, and insurance charges. Refunds are made in the original payment mode.

Required Conditions of Return

  • Packages without a return authorization number won't be accepted.
  • Items must be returned within 30 days from the date of shipment.
  • Custom orders are not eligible for a refund.
  • Visually inspect returned items; mishandled items may incur fees.

For questions or assistance, contact GEM & HARMONY Customer Service at 1-855-813-7227 or email [email protected].

Explore More with GEM & HARMONY

Before you go, don't forget to explore the vast range of products and avail exciting discounts using GEM & HARMONY Discount Codes, GEM & HARMONY Discount Coupons, and enjoy the ongoing GEM & HARMONY Sale. Happy shopping!

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