FAQs Shipping returns

Unveiling the Frank & Eileen Shipping and Returns Guide



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Ordering & Delivery: Swift and Seamless

Embark on a journey with Frank & Eileen, and you'll find that the process of ordering and receiving your package is a breeze. Let's dive into the specifics to ensure you're well-informed.

Delivery Timelines: When can you expect the delightful arrival of your Frank & Eileen purchase? Domestic packages set sail via UPS from the sunny California warehouse. We strive for prompt dispatch, but keep in mind that delivery might take up to 10 business days. Weekends and major holidays are days of rest for our shipping team.

Delivery Options and Rates: Navigating the shipping landscape is easy with Frank & Eileen. Explore your options:

  • UPS Ground: $10 or free for orders $250+, delivered in 5-10 business days
  • UPS 2nd Day Air: $25, delivered in 3-4 business days
  • UPS Next Day Air: $45, delivered in 2-3 business days

Be aware that shipping fees are set in stone and non-refundable.

International Shipping: For our global friends, we extend our shipping reach with the help of our partner, Global-E. Choose your country at the top right of our website to shop in your local currency. Customs duties and taxes are included where the law permits, but keep in mind that in some markets, extra steps may be needed for clearance.

Returns: Love It or Leave It

Now, let's talk about the 'what ifs' – what if you're not head over heels with your Frank & Eileen purchase? Fear not, as our returns policy is here to guide you through the process.

Return Guidelines: If your heart doesn't skip a beat for your purchase, you have 30 days from the shipment date to return or exchange it. But, and it's an important 'but,' the item(s) must be in pristine condition – unworn, unwashed, and undamaged. No exceptions here.

Return Policy for Travel Sets: For those eyeing our Travel Sets, a specific note: these garments are hand-dyed in small batches and cut from the same fabric production to maintain uniformity. To honor this, both the top and bottom pieces must be returned together.

Refund Considerations: The cost of shipping, $8 for domestic orders and varying between $14 and $20 internationally, is a non-refundable friend. Please keep this in mind when proceeding with a return.

Explore More with Frank & Eileen Discounts

As a cherry on top, consider exploring the realm of Frank & Eileen discounts. Snag exciting deals with keywords like "Frank & Eileen Discount Codes," "Frank & Eileen Discount Coupons," and keep an eye out for the "Frank & Eileen Sale." Your journey doesn't end with clothing – discover a plethora of other products and discounts waiting to be unraveled.

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