FAQs Shipping returns

FRANK AND OAK Shipping and Returns Guide


Shipping Destinations and Costs


Get Free Shipping

FRANK AND OAK ensures a seamless shopping experience by shipping to all American and Canadian addresses. However, at the moment, international shipping outside the US and Canada is temporarily unavailable. Stay tuned as we plan to expand globally soon!

Shipping Costs

For Canadian addresses, enjoy free standard shipping on orders over $50. Standard shipping for orders under $50 is $10. Similarly, for US addresses, orders over $50 qualify for free standard shipping, and standard shipping for orders below $50 is $15.

Pro tip: Utilize FRANK AND OAK Discount Codes or FRANK AND OAK Discount Coupons to save even more on shipping costs.

Estimated Delivery Times

Once you've placed your order, expect it to be fulfilled within 2-3 business days. However, during promotional periods and holidays, a higher volume of orders may cause longer shipping delays. Keep an eye on your tracking number for real-time updates.

Current Delivery Times

  • Quebec and Ontario: 2-4 business days
  • British Columbia: 7 business days
  • Alberta, Manitoba, Sask.: 5 business days
  • Atlantic Provinces: 5 business days
  • Yukon, NWT, Nunavut: 14 business days

Note: FRANK AND OAK now ships from different fulfillment centers, meaning your order may arrive in multiple packages.

Returns & Exchanges

Return Policy

If you need to return an item, keep in mind FRANK AND OAK's extended holiday return policy. Orders placed online between November 10th and December 24th, 2023, can be returned until January 7th, 2024, or 15 days following the shipping date, whichever is later.

Return Rules

When initiating a return, ensure the items are new, unworn, and unwashed, with all tags intact. Some items, like face masks and gift cards, are final sales and cannot be returned.

Warehouse Sale

All purchases made at warehouse sales are final; no exchanges or returns will be accepted.

Processing Time

After your return package is delivered to our warehouse, please allow up to 15 business days for processing. Returns from the US may take additional time due to customs clearance.


Navigating FRANK AND OAK's shipping and returns is now a breeze. Don't forget to explore FRANK AND OAK Sale events and utilize the latest FRANK AND OAK Discount Codes for fantastic discounts on your favorite clothing items. Enjoy the ease of shopping and the flexibility of returns with FRANK AND OAK. Happy shopping!

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