FAQs Shipping returns

Dress Lily Shipping and Returns Guide: A Comprehensive Review



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Shipping Information: Finding the Right Path

Navigating through Dress Lily's shipping options is crucial to ensure a smooth and timely delivery of your fashionable finds. Here's a breakdown of their shipping methods and costs for the United States:

Standard Shipping

  • 10-20 business days
  • $11.99 for orders ($0~$28.99)
  • Free for orders over $59

Expedited Shipping

  • 6-15 business days
  • $24.99 for orders ($0~$78.99)
  • Free for orders over $169

Processing Time Matters

Understanding the processing time is key. Various factors, from item complexity to unexpected causes like COVID-19, influence the time it takes from receiving your order to dispatching it. Dress Lily assures ongoing improvements in their shipping service, appreciating your patience.

About Taxes

Be aware of potential import taxes based on your country's Customs and shipping method. Dress Lily ships duty unpaid, and some countries may require a tax ID number for expedited shipping to avoid clearance problems. The brand continuously enhances its shipping services, expressing gratitude for your patience and support.

Warranty and Returns: A Seamless Shopping Experience

Dress Lily prioritizes customer satisfaction with a comprehensive 30-day returns warranty. Here's how they ensure a hassle-free shopping experience:

30 Day Returns Warranty

If dissatisfied for any reason, you can return items within 30 days after delivery. Dress Lily commits to finding the best solution for you.

Getting a Solution

Follow these steps for returns:

  1. Contact Dress Lily's Support Center immediately with order details and the issue.
  2. Provide clear pictures or videos for defective items.

Responsibilities Defined

  • Dress Lily's Responsibility: For issues caused by the company, they'll allow returns for a refund or exchange at their expense.

  • Customer's Responsibility: If you ordered the wrong size or want to exchange, Dress Lily permits returns. The customer covers the shipping fee for an exchange, and Dress Lily refunds the original product cost upon receiving the returned item.

Notes about Warranty

  • Swimwear, lingerie, earrings, clearance, and discounted items aren't covered unless a mistake was made by Dress Lily.
  • Clearance items are not eligible for return, refund, or exchange.
  • All returns must be in new condition with original tags and packaging intact.
  • Returns must be approved by the Customer Service Team, and an RMA form is required.
  • Use the correct return address provided by Dress Lily to avoid complications.

Refund Processing Times

  • Wallet refunds: Up to 24 hours
  • PayPal refunds: Up to 48 hours
  • Credit card refunds: 7-14 business days (varies by credit card company)
  • Returns must be sent at the customer's expense, C.O.D. returns not accepted.

Explore More with Dress Lily Discount Codes

As a bonus, Dress Lily offers a variety of discount codes and coupons for savvy shoppers. Explore their website to discover ongoing sales, exclusive deals, and exciting promotions. Elevate your wardrobe while enjoying incredible savings!

Whether you're looking for the latest trends in clothing or seeking discounts on your favorite styles, Dress Lily has you covered. Explore their website today for a delightful shopping experience!

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