FAQs Shipping returns

Cosabella Shipping and Returns Guide: Your Ultimate Lingerie Shopping Companion



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Quick Dispatch for Your Delight

When it comes to lingerie, prompt delivery is key to keeping the excitement alive. Cosabella understands this and ensures that all orders are shipped within 2 business days from receipt. Orders placed after 12 p.m. EST will be processed the following business day, excluding weekends and holidays. If you're a late Friday shopper, worry not – orders placed after Friday 12 p.m. EST will be shipped on or before the following Tuesday.

Standard Shipping: Unveiling the Options

Standard Shipping Times

For customers within the continental U.S., allow up to 5 business days after the order is shipped for delivery. Expedited shipping services are available for those who just can't wait to slip into their new lingerie.

Standard Shipping Rates

The cost of shipping varies based on your order value. Spend $75 or more, and your shipping is on the house. For orders less than $75, a modest $5 shipping fee applies. Customers in Alaska, Hawaii, and Puerto Rico can expect a $10 shipping charge.

Shipping to the North: Canada's Delight

Canadian customers, embrace the allure of Cosabella's offerings with shipping options ranging from $15 to free, depending on your order value. Keep in mind that, due to the ongoing pandemic, delays may occur.

Expedited Shipping: Fast-Track Your Intimacy

For those who can't wait to experience the Cosabella magic, expedited shipping is the answer.

Expedited Shipping Times

Expedited orders are dispatched the same day they are received. Orders received after 12 p.m. EST will be processed the next business day.

Expedited Shipping Rates

The cost of expedited shipping varies based on your order value, ranging from $10 to free.

Returns Policy: Ensuring a Perfect Fit

Cosabella wants you to be head over heels with your lingerie. Here's the lowdown on their returns policy.

Hassle-Free Returns

Cosabella offers free return shipping for the first return of a U.S. domestic order. However, subsequent returns for the same order incur a return shipping fee.

Returns Criteria

To qualify for a return, garments must be in their original condition with tags intact. Returns or exchanges must be made within 30 days from the day of delivery, with a generous extension to 6 weeks for purchases between Thanksgiving and Christmas.

Returns Process

Returns and exchanges are processed within 10 business days, and refunds are credited to the original form of payment. Original shipping fees, unfortunately, are non-refundable.

Sale Categories and Special Cases

It's important to note that sale category garments are final sale and non-refundable. Additionally, vouchers, codes, and gift cards purchased outside Cosabella.com are nonrefundable, eligible only for exchanges.

Return/Exchange Instructions: A Step-by-Step Guide

Cosabella makes returns and exchanges a breeze with a simple process tailored for your convenience.

  1. Start a Return or Exchange: Click the link and enter your Order # and email address.
  2. Select the items to be returned.
  3. Print the return authorization form and include it in your package.
  4. Use the pre-printed return shipping label for a hassle-free return via USPS.

Need Assistance? We're Here for You!

For those requiring assistance with returns or exchanges, or for international returns, contact Cosabella at (888) 675-0828 or via email at [email protected] during business hours (Monday through Friday, 9 am - 5 pm EST).

Explore More with Cosabella Discounts!

As a parting gift, delve deeper into the world of Cosabella and enjoy various other products with exclusive discounts. Avail yourself of the allure of Cosabella Discount Codes, Cosabella Discount Coupons, and indulge in the ongoing Cosabella Sale. Your intimate moments deserve the finest, and Cosabella is here to make it happen. Happy shopping!

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